iROKOtv Support Team Blasts!

2. Meet the Customer Support Team in Lagos

   

   Customer Support Gurus!!! We are a team of 10, firmly committed to consistently ensuring that all of our viewers have an awesome experience on our website iROKOtv, so that they keep coming back for more, assuring them that they are in safe hands.

   
   

   
   

   We resolve content  problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 

   
   

   We serve as a liaison between the management and viewers, collecting customer information and analyzing customer needs, working closely with our payment team, content team and Ooyala support, communicating day-to-day changes and issues arising on iROKOtv faced by viewers while watching movies.

   
   

   Meet the awesome team!!!

   
   

   
   

   
   

   

   Does this lady need an introduction??

   Seyi Yerokun – Team Supervisor… “I’m like a class monitor; when things go bad and my eyes turn red, Stella gets it…”

   
   
   
   

   

   
   “My Name is Stella Monye, complete Naija to the bone..Lol.. (growing up and studying). Having worked in varied positions and roles at iROKO Partners, starting way back from a single room in Festac, I currently work as an Online - Live Chat Customer Support Representative in the Lagos office. My work has me chatting online with viewers on iROKOtv, providing them with information to address inquiries regarding the platform. I deal with and help resolve complaints faced while watching our movies in accordance with the company’s guidelines and policies. I respond to emails and comments on iROKOtv, prepare customer support improvement templates and am always seeking creative ways to improve the quality of our chat with viewers, to maintain fast free flow responses during chat. I also create the weekly work schedules”.

   
   
   
   

   

   
   
   “My name is Abimbola Sule. I presently work in the Customer Support department in Lagos. I am proudly Nigerian, with a flair for constructive and creative minds.  During my time with the company, I have worked in different departments, including the content department and marketing department. Currently I work with a team of highly spirited and focused individuals on the Live Chat Support as a shift lead. Our focus is to make our viewers see iROKOtv as the best website streaming Nollywood and other African movies and give them the warmest customer friendly services by delivering a prompt response and the best in demand to our rapidly growing subscribers”.  
   
   
   

   
   

   

   
   
   “My name is Orioha Umunna (Muna)  I currently work as a Customer Support Guru in Lagos. I am Nigerian, born and raised in Lagos.  I have been lucky to work with a couple of companies in handling customers. My role is to interact with customers online, make sure they are comfortable enough to keep coming back to watch our movies, provide information about the organization’s products and services and help solve any issues/complaints a customer may be experiencing”.

   
   

   
   

   
   

   
   

   
   
   

   

   
   “My name is Olasupo Ibukun (IBK) and I am a Customer Support representative for iROKOtv, the Lagos branch. I interact a lot with our viewers to meet their needs and I also respond to Facebook comments as a means of widening our market scope and troubleshoot their problems by responding to their inquiries. I love African movies and culture and I love fashion. As a team, we work with other departments and take feedback from customers and channel it to the necessary quarters. We collate weekly reports and are up-to-date on every change that occurs on the website”. 

   
   
   
   
   

   
   

   

   
   
   “My name is Atolani Balogun. I am a graduate of Philosophy from the University of Lagos. I joined the iROKOtv Customer Support Team in February 2012. I work at the Lagos office. Customer support is my passion and I have been a customer support person all through my career. My responsibility at iROKOtv as a support guru is to ensure our viewers get 100% satisfaction while on iROKOtv. I also provide responses to comments made by our viewers on iROKOtv so as to make them feel at home thereby fostering a spirit of community, seeking  creative ways to ensure we provide better service to our teeming clientele base."

   
   

   
   
   
   

   

   
   
   
   “I am Nnenna Ibelan, BSc holder in Psychology and a certified giant of Africa 'Naija' iROKOtv Customer Support Guru. I work to develop and maintain a good line of communication with customers and I assist and render excellent Customer service and care. Day-to-day I handle all incidents and service requests. As an Icon, I've worked in various departments like iROKING, Channels, Content, etc. and am still fired up  to maintain and re-brand Nollywood Movies and Africa movies at large. As my BOSS says, never give up, I will never slumber!  

   Facebook Me (Lol........) Nnenna iROKOtv”

   
   

   
   

   
   

   
   

   
   
   
   
   
   

   

   
   
   
   “My name is Monye Ifeanyi  (@Ifybrown007), and I currently work in the Customer Support Department. I am Nigerian born and raised. Though I studied Biotechnology, I have never been too far from the world of entertainment growing up, either in the movies or dance. Working with iROKO Partners has definitely brought entertainment closer to me. I started working with the company from day one in Lagos, way back in 2010 and have been privileged to work in almost all the departments as the company continues to expand. I am currently a Customer Support Guru, working with a team of 9 strong militants (lol..just kidding, they are very lovely people) who serve as the company's ears, eyes and mouth piece to our customers. We have been trained to meet needs of our viewers, assisting them perhaps if faced with any issue using the site, educating and of cause informing them on new developments on the site. It is our utmost duty to ensure that our customers remain happy”.

   
   

   
   

   
   

   

   
   
   “My name is Omene Chukwunonso 007 ( 007 IPL number)  lol…., from Delta State but lived all my life in Lagos. I joined iROKO Partners way back in Festac Town, when it was known as NollywoodLove, and have been fortunate to work in various departments. My job as a Customer Support Representative is to tend to questions and address any complaints about movies on iROKOtv, troubleshooting and giving possible solutions to problems through the company’s guidelines and policies. I also attend to Facebook comments and being positive and patient with the viewers”.

   
   

   
   

   
   

   
   

   
   
   
   
   

   

   
   
   "My name is Efezino Abade and I currently work as a Customer Support Representative in Nigeria. I was born and schooled in Lagos, Nigeria. My job at iROKO Partners is to ensure and maintain profitable relationships with customers on behalf of the company by taking responsibility for each customer, giving responses to their queries, and ensuring that our entire customers' requests are met by giving feedback".

   
   

   
   

   
   

   
   

   

   
   
   “My name is Ugochukwu John Ngoka (Ugoblinks). I currently work in Customer Support in Lagos. I am a proudly Nigerian, born and raised in the Amuwo Odofin Area.  I have been lucky enough to work in a music studio and media firm for my entire career during and after college, in varied positions and roles. I interact with customers on behalf of the organization, provide information about the organization’s products and services and respond to customer complaints”. 

   
   
   
   
   

   
   

   What a fantastic team - thanks everyone for taking time out to introduce yourselves to the rest of the company. Your jobs are essential in making sure every single iROKOtv viewer has a fantastic user experience each time they come to the site - keep up the fantastic and vital work you're doing for the whole company!!